It is a tragic day when you come to work and your boss tells you and the rest of the organization that one of your colleagues will not be coming back to work. Not because the person was let go or resigned but due to a sudden horrific accident. For our purposes, we will call this employee, Manny.

Most people have immediate gut reaction thoughts. You may think, how/when did this happen? Oh my goodness, I spent two hours reviewing a presentation with Manny yesterday. How is this possible? What do you say? Your thoughts fly as you hear . . .

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